FAQ

Frequently Asked Questions

 

1. Are your products custom made?

Many of our products are made to order. Some items can also be personalized with custom text, logo, or design details. Available customization options are shown on the product page.

 

2. How long does order processing take?

Orders are processed on business days, Monday through Friday, excluding U.S. public holidays.

Typical processing time is 7–14 business days after payment confirmation. During peak periods, processing may take longer.

 

3. How long does shipping take?

Once your order has been shipped, delivery typically takes 1–3 business days, depending on the carrier and destination.

Estimated total delivery time is approximately 8–17 business days from the order date.

 

4. Is shipping included in the price?

Yes. Unless otherwise stated, shipping costs are included in our product prices. No additional shipping fee is charged at checkout.

 

5. Do you provide tracking information?

Yes. Once your order ships, tracking information will be sent to your email address.

Please note that tracking updates may take 24–48 hours to appear after dispatch.

 

6. Do you ship internationally?

Yes. We serve customers in multiple locations. However, customs duties, import taxes, or other country-specific fees may apply depending on your destination. These charges are the customer’s responsibility.

 

7. Can I return a custom or personalized item?

No. Custom-made or personalized products are not eligible for return, cancellation, or refund once production has started.

 

8. Which items can be returned?

Standard production items may be eligible for return within 30 days of delivery, provided they are:

  • Unused

  • Undamaged

  • In original condition

  • In original packaging

 

9. How do I start a return?

To request a return, please email info@gorgeoussigns.com with your order details.

A return authorization RMA is required before sending anything back. Returns sent without prior approval will not be accepted.

 

10. Who pays for return shipping?

Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

 

11. What should I do if my order arrives damaged or incorrect?

Please inspect your order upon delivery. If your item arrives damaged, defective, incorrect, or with visibly damaged packaging, contact us within 7 days of delivery.

Please include clear photos of:

  • The product

  • The packaging

If approved, we will arrange a replacement or refund.

 

12. When will I receive my refund?

Once your returned item is received and inspected, we will notify you of the approval status.

Approved refunds are typically issued within 3–10 business days to the original payment method. Your bank or card provider may need additional time to post the refund.

 

13. Can I exchange an item?

If you would like a different item, you must first complete the approved return process. After that, you can place a new order for the replacement item.

 

14. Do you ship to P.O. Boxes or APO/FPO addresses?

No. We do not ship to P.O. Boxes or APO/FPO addresses.

15. What happens if my package is delayed or lost?

If your shipment is delayed, missing, or returned as undeliverable, please:

  • Check the tracking information

  • Contact the carrier

  • If still unresolved, email info@gorgeoussigns.com with your order number and tracking details

We will help review the issue and assist with next steps.

16. How can I contact customer support?

You can contact us at:

Email: info@gorgeoussigns.com

Phone: +1 (828) 344-0074

17. What is your business information?

Legal Business Name: GORGEOUS SIGNS LLC

Registered Business Address:

30 N GOULD ST STE 58124

SHERIDAN, WY 82801

UNITED STATES